Description
ActiveCampaign is hiring a Customer Experience Specialist (Trilingual) to support customers across email marketing, account issues, technical problems, and AI-powered product capabilities through screen sharing, chat, and email. The role requires fluency in English, Spanish, and French, prior SaaS or technical support experience, and the ability to work the overnight shift of 2:00 AM–10:00 AM Costa Rica time. Responsibilities include resolving customer issues, validating AI-generated responses, identifying bugs and product improvements, collaborating with development teams, and maintaining high-quality support in a fast-paced environment. The position offers medical and dental benefits paid 100% by ActiveCampaign for the employee and dependents, along with other professional development and paid-time-off benefits.
