Description
The Performance Manager will coach, develop, and evaluate a designated team of approximately 15 virtual customer service agents in a contact center setting. The role manages team adherence to attendance and employment policies, provides individual feedback and progression plans, and coordinates and directs personnel in accordance with organizational policies and applicable laws. The position requires a bachelor's degree and 2–4 years of experience or an equivalent combination, with an additional qualification of 5–10 years of experience or an equivalent combination.
