Description
The Customer Experience Supervisor manages day-to-day activities and provides frontline assistance to the Government Services Customer Service team. The role investigates escalated customer complaints, supports onboarding and training, assists with recruiting and retention, identifies process improvements, maintains department policies, and directly supervises customer engagement employees. It requires a bachelor’s degree in a relevant field or at least two years of experience supporting day-to-day oversight, strong customer service and communication skills, Microsoft Office proficiency, and the ability to prioritize work and resolve problems.
