Summary from listing
The Service Operations Manager is responsible for the daily operation and performance of a team of service professionals, including supervising and coaching staff, managing performance and service-level goals, delivering training, tracking KPIs, participating in recruitment and onboarding, and collaborating with leadership to improve business performance. The role requires experience in service or support operations and direct supervisory responsibilities, along with knowledge of contact center operations, performance metrics, expense management, data analysis, and personnel management.
