Description
RMS is hiring a Customer Experience Systems Owner to own and improve Zendesk, ChurnZero, and GuideCX systems for its CX function. The role includes configuring and running support and customer-success platforms, owning monthly churn reporting, investigating data issues, cleaning data, fixing source processes, and using AI and automation to reduce manual work. It is a permanent EOR role, remote-first from the Philippines, with coworking access and customer travel as needed.
