Description
Babble is hiring a Customer Experience Team Leader to report to the Senior Customer Experience Manager and lead, develop, and support Customer Experience Executives delivering end-to-end customer journeys across assigned accounts. The role focuses on coaching, performance management, KPI monitoring, SLA and CSAT adherence, case quality, customer retention, escalation handling, CRM accuracy, regulatory compliance, process improvement, and customer advocacy. It requires at least three years of experience in customer service, customer experience, or a similar role, along with strong leadership, communication, stakeholder management, and CRM skills. The position is full-time and office-based, with pension, sick leave, and parental leave benefits.
