Description
Bold is hiring a Customer Experience Tech Expert to lead merchant follow-up and resolve technical customer requests, complaints, claims, and inquiries across chat, WhatsApp, social media, phone, and the app help center. The role includes technical support for applications and devices, video troubleshooting, customer service bot and workflow maintenance, information security incident reporting, and collaboration with technology teams. It is a permanent hybrid position with a rotating schedule, health insurance, competitive salary, education support, vision care, and additional days off.
