Description
The Customer Experience Technical Representative provides customer care and technical support for Generac products, answering and resolving customer inquiries, troubleshooting issues, assisting with installations, documenting interactions, maintaining contact-center metrics, and escalating complex cases. The role requires a high school diploma or GED, at least one year of customer service or technical troubleshooting experience, and availability to work consistently from Fridays through Tuesdays in 8-hour shifts starting between 7:00 a.m. and 10:00 a.m. Central Time.
