Description
Freshworks is hiring a Customer Experience Transformation Lead to serve as the strategic and execution engine for its Global Customer Services organization. The role partners with the VP of GCS, designs operating rhythms and governance, aligns support, services, product, and customer success initiatives, maintains a portfolio of transformation programs, and represents the VP across Finance, HR, Sales, Product, and other cross-functional forums. It requires 12+ years of experience in customer experience, SaaS operations, strategic planning, or transformation execution, and offers an annual base salary of $245,140 to $302,820 USD plus potential bonus and equity.
