Description
Fireblocks is hiring a Customer Frontline Support Engineer to serve as the first point of contact for customers using its SaaS platform, resolving complex technical issues through Slack and other communication tools, collaborating with senior support teams, managing cases, and contributing to process improvements. The role operates on US-Pacific hours on a fixed Wednesday-through-Sunday schedule, with initial training during standard US-Eastern business hours. Candidates need 1–2 years of customer support experience, strong troubleshooting and communication skills, and familiarity with SaaS, databases, scripting, or blockchain technologies; the estimated base salary is $90,000 to $95,000.
