Description
Clara is hiring a Customer Happiness Associate to support B2B clients in Brazil, especially during complex or escalated situations. The role handles inquiries through email, chat, and phone; investigates and documents issues; follows up with customers; supports order cancellations and returns; identifies process improvements; and manages multiple priorities. It is based in the São Paulo metropolitan region, requires a 08:00–17:00 BRT shift, and offers a hybrid work model with occasional office work.
