Description
The Technical Support and Customer Integration Specialist provides Level 2 technical support, customer onboarding, systems integration, stakeholder training, application administration, incident management, root cause analysis, testing, and change management for bespoke application systems. The role requires 1–3 years of technical or training support experience, SQL and ticketing-system experience, strong customer service and stakeholder-management skills, and familiarity with technologies such as Microsoft BizTalk, MariaDB, ElasticSearch, RabbitMQ, and Docker. It is primarily office-based with some remote work, occasional travel, and possible shift or on-call rotation.
