Description
The Customer Intelligence Analyst will connect customer feedback, product usage data, operational signals, UX research, and validation findings into actionable intelligence. The role involves building taxonomies and information structures, extracting and analyzing data from APIs, analytics platforms, and other systems, identifying customer and product patterns, supporting cross-functional product and experience teams, and translating insights into recommendations. The analyst reports to the Senior Manager, User Experience, collaborates across Product, UX, Engineering, Customer Success, and Validation teams, and may work across time zones.
