Description
RCL is hiring a Customer Intelligence Analyst to transform customer, transactional, digital, and loyalty data into actionable recommendations for customer acquisition, engagement, retention, and lifetime value. The role analyzes customer behavior and segments, evaluates campaigns and loyalty initiatives, builds dashboards and automated insights, and partners with marketing, digital, customer experience, data engineering, and data science teams. It requires a bachelor's degree in a relevant field, 3 to 5+ years of customer analytics, CRM, or marketing analytics experience, SQL proficiency, BI-tool expertise, and French-English bilingualism. The position offers a hybrid work environment and benefits tailored to full-time, part-time, or contract employment.
