Description
RedBlack is hiring a Customer Lifecycle Manager to own the full post-sale customer journey and build a proactive engagement model. The role develops lifecycle communications, product updates, migration education, expansion outreach, case studies, webinars, usage-based opportunities, client transitions, and enablement materials, while coordinating with Product, Customer Success, Sales, and Marketing. Candidates should have at least five years of experience in customer success, customer marketing, or lifecycle marketing in a SaaS company, strong product knowledge, and the ability to build outreach programs from scratch.
