Description
CM.com is hiring a Customer Lifecycle Manager for North America to own the full customer journey from deal close through onboarding, adoption, service, support, renewals, and expansion. The role coordinates implementation and go-live, resolves customer issues, manages renewal and health processes, partners with Sales, Marketing, and Product, and uses AI tools to improve workflows. Candidates need at least five years of relevant experience, CRM and customer success tooling experience, English fluency, and availability in or near the Midwest or Eastern United States with travel flexibility. The position offers a competitive base salary with performance-based incentives and health, dental, and vision insurance.
