Customer Management at uobgroup

Type: Full-time

Description

This job posting outlines the responsibilities of a Customer Manager at United Overseas Bank (Malaysia) Bhd. The role involves delivering exceptional customer service, handling complaints, performing transactions accurately, and ensuring customer satisfaction. The manager will also contribute to achieving Service Level Agreements and KPIs, proactively seeking customer feedback, and collaborating with internal and external teams to resolve issues.

Required Skills

Microsoft Office
Active listening
Comprehension
Composition
Problem solving
Customer focus
Quality standards

Additional Information

Required Previous Experiences: Recognized Degree/Diploma or other equivalent qualifications
Preferred Qualifications: Effective written and verbal communication skills.
Ability to listen and assess customer’s concerns.
Ability to understand and identify appropriate solutions.
Ability to compose a concise and accurate message via email or verbally.
Analytical and display initiative to resolve problems.
Customer service orientation.
Highly motivated & capable of producing quality work.
Ability to work in a fast pace and stressful environment.
Able to multi-task to take on additional tasks.
Able to handle objections from customers.
Know how to adjust rate of speech and language to meet customer level.