Description
The Customer Manager will lead IKEA’s Customer Relations and IKEA Food functions, driving commercial growth, operational excellence, customer satisfaction, and compliance across all channels. The role manages customer experience and service agreements, develops retail food business plans, supports sales and profitability, and leads, coaches, and develops a high-performing team. It requires at least five years of leadership experience, retail and customer-service management experience, knowledge of P&L and food safety, and strong analytical, communication, and stakeholder-management skills.
