Description
The role manages complaints and feedback from formal channels, media, reviews, and social media; resolves sensitive and high-impact cases; conducts root-cause analysis; coordinates with internal departments; and supports brand-reputation management. It requires high school completion, a related degree in progress, customer-service and complaint-management knowledge, logistics experience, Power BI, ticketing, CRM, telemarketing, email, spreadsheet, and social-media experience, with retail or building-materials experience advantageous. Benefits include medical and dental insurance, life insurance, Wellhub, meals, leave, transportation allowance, and annual shares.
