Description
Justworks is hiring an Onboarding Manager to serve as the primary contact for new customers and own the end-to-end onboarding experience. The role manages implementation timelines, delivers tailored onboarding calls, guides customers through product configuration and payroll readiness, resolves inquiries, coordinates with Sales and internal teams, and prepares completion documentation. Candidates need 2–5 years of experience in customer onboarding, implementation, or customer success, along with project management, stakeholder management, communication, and cross-functional collaboration skills. The position is based in the New York City office and offers a hybrid work arrangement.
