Description
CWS Healthcare is hiring a Customer Onboarding Specialist to support the structured onboarding of new customers, manage customer accounts and complaints in Salesforce Lightning, monitor service KPIs, coordinate with internal specialist departments, provide phone support when needed, maintain customer data, and contribute to cross-departmental process-improvement projects. The role requires completed commercial training, preferably some experience in customer service or related account/order-support functions, strong German communication skills, analytical and organized working habits, and familiarity with CRM, ERP, Microsoft Teams, and telephony tools such as 3CX.
