Summary from listing
AirPay is hiring a Customer Operations Associate to own end-to-end customer experience processes and projects, including payer troubleshooting, feature rollouts, customer outreach, documentation, configuration, and technical issue resolution. The role collaborates with Customer Success, Operations, and Engineering; requires at least three years of cross-functional operations or consulting experience, strong project management and troubleshooting skills, and the ability to work in a startup environment. It is an in-person role based in New York City with flexibility for some remote work, requiring office attendance at least three days per week and U.S. work authorization.
