Description
The Customer Operations Engineer will certify, design, implement, and manage on-premises and cloud-based solutions, providing Tier 3 support for Fusion’s products and services. The role involves troubleshooting complex technical issues, testing hardware and software, documenting processes and training materials, supporting lower-tier teams, and collaborating with customers, partners, vendors, and internal organizations. Required knowledge includes IP protocols, Microsoft Teams and Cisco Webex, VoIP CPE integration, and virtual cloud infrastructure; SIP expertise is desired.
