Description
The Customer Operations Engineer monitors and maintains goodBytz cooking robots remotely from the Hamburg office, analyzes alerts and technical anomalies, manages incidents, documents solutions, develops automations and workflows, and coordinates with customers, Field Operations, and internal teams. The role requires several years of IT or comparable technical experience, technical support experience, strong German and English communication skills, shift availability, and interest in AI and automation; networking, servers, virtualization, and workflow tools are advantageous. The position offers remote work where possible, flexible scheduling, and employee benefits.
