Description
Hercules is hiring a Customer Operations Lead to own the end-to-end customer support experience for its AI app-building platform. The role handles tier 1 and tier 2 tickets, manages engineers for tier 3 tickets, maintains knowledge bases and standard operating procedures, and builds AI automations to scale ticket resolution and summarize customer and product feedback. Candidates should have customer support, knowledge-base, Stripe, AI automation, and team-management experience, with coding or fast typing experience preferred. The role is primarily in-office in San Francisco, with remote work possible for exceptional candidates in United States time zones who can travel regularly, and offers healthcare, vision, dental, vacation, and $100,000–$250,000 plus equity compensation.
