Description
The Customer Operations Manager oversees customer inquiries and converts them into reliable processes. Responsibilities include commercial control from order creation through invoicing and follow-up, material availability and delivery-date coordination, customer communication, cross-functional coordination with Sales, Support, and Purchasing, and maintenance of customer master data in the ERP system. The role requires commercial training, several years of experience in order and quote processing and delivery coordination, customer-support experience, ERP and office-system proficiency, IT affinity, strong organization, and German at least at C1 level.
