Description
The Customer Operations Manager leads customer operations, customer service, sales processes, revenue generation, employee performance, recruiting, vendor relations, budgets, safety, and customer satisfaction. The role directs frontline employees, supports operational leadership, and may oversee a brand or department depending on the location. It requires 1–3 years of customer service or operations experience, a high school diploma, Microsoft Office proficiency, and strong communication, leadership, and organizational skills. The starting salary is $55,000 annually, with medical, dental, vision, retirement, paid parental leave, and other benefits.
