Description
Wonderschool is hiring a Customer Operations Manager to own customer and marketplace operations across parents, childcare providers, and employers. The role leads support across phone, chat, email, and AI; handles difficult customer situations; builds operational solutions; improves retention and revenue; manages provider business operations and vendor relationships; and hires, coaches, and manages a lean team. It is based in the Rincon Hill office in San Francisco five to six days per week and offers health benefits, equity, flexible PTO, paid holidays, parental leave, and wellness stipends.
