Description
Qasa is hiring a Success Agent focused on deposit handling for its Customer Operations team in Stockholm. The role manages disputes and complex cases, evaluates and processes deposits and deductions, investigates post-move-out property damage, determines compensation for damage versus normal wear and tear, resolves disputes involving cleaning and keys, and coordinates with landlords and tenants. The position requires at least 1–2 years of customer support or customer service experience, strong Swedish and English communication, analytical and problem-solving skills, technical system proficiency, and interest in tenancy law and contracts. It is a full-time temporary assignment from January 2027 to August 2028, with a possible extension, hybrid work from the Stockholm office, and benefits including a wellness allowance, pension, and flexible working hours.
