Description
The Customer Operations Systems Specialist (Help Desk & Execution Lead) in Cape Town will own the full lifecycle of customer tickets, enforce SLAs and Standard Operating Procedures, coordinate across Operations, Finance, and Field teams, maintain and improve ticketing systems such as Zendesk or Zoho, and monitor dashboards and reporting. The role requires strong execution, organization, ticketing-system experience, and the ability to manage multiple teams; fintech, logistics, agent-training, or operational-audit experience is a bonus.
