Description
Entrust is hiring a Customer Performance Analyst to analyze customer performance data, identify trends and risks, investigate complex issues, and provide evidence-based recommendations that improve product performance and customer satisfaction. The role partners with Support Engineers, Software Engineers, Product Managers, Customer Success Managers, and other stakeholders, owns investigations from definition through resolution, and helps establish proactive performance-management practices. Required qualifications include analytical and problem-solving skills, experience with Microsoft Excel, Google Sheets, or similar tools, strong communication, and organizational ability; preferred qualifications include a STEM or analytical-focused degree, Looker, SQL, and prior data or performance analysis experience.
