Description
The Customer Performance role owns the recurring success cadence for a book of live customers, configures new Trig instances, drives first-90-day customer success, tracks value realization, identifies expansion and upsell opportunities, and collaborates with sales to close deals. The role also improves customer and configuration playbooks and requires at least four years of B2B SaaS customer success or account management experience, familiarity with a CS or automation platform, commercial and systems-thinking skills, and autonomy.
