Summary from listing
Supermercados Cencosud is hiring a Customer Processes Manager to lead the design, improvement, and standardization of customer-facing processes at Supermercados Chile. The role maps and analyzes current processes, identifies friction points, designs improved processes, monitors customer experience KPIs, leads standardization and automation initiatives, and manages continuous improvement projects through cross-functional collaboration. Candidates should have a relevant degree, at least four years of experience in process management, customer experience, or continuous improvement, knowledge of methodologies such as Design Thinking, Lean, or Agile, advanced Excel skills, and experience using AI; Power BI is desirable.
