Description

The Customer Program Manager is responsible for overseeing the entire performance, profitability, and customer experience of assigned commercial airline programs within an FAA Part 145 MRO repair station. This role involves managing customer assets from initial receipt through to delivery, ensuring timely and high-quality repairs, and driving customer satisfaction. The manager will collaborate with various internal teams to achieve program goals, manage risks, and contribute to account growth.

Required Skills

Business Acumen
Sound Judgment
Customer Needs
Financial, Operational, Contractual, and Compliance Requirements
Program Performance
Customer Communication
Repair Lifecycle Risk
Pricing and Contract Decisions
Turnaround Time
On-Time Delivery
Quality
Revenue Conversion
Margin
Customer Satisfaction

Additional Information

Minimum Education: Master's degree in Business, Aviation Management, Engineering, Supply Chain, or related field, or Bachelor's degree in a related field.
Required Previous Experiences: 5 years of relevant commercial aviation, MRO, customer program management, contract administration, pricing, operations, or customer account ownership experience.
7 years of relevant experience.
Preferred Qualifications: FAA Part 145 MRO, component repair, commercial airline support, aviation program management, or aviation contract/customer account management experience.
Demonstrated ability to own customer programs, repair lifecycle execution, customer communication, and cross-functional recovery actions in a complex operational environment.
Strong business acumen with ability to understand ROI, margin, revenue conversion, cost drivers, warranty exposure, pricing impact, and fiscally responsible decision making.
Experience reviewing or supporting customer contracts, purchase orders, repair quotes, MSAs, SOWs, pricing agreements, warranty claims, and customer scorecards.
Working knowledge of aircraft component repair, maintenance service contracts, rotable/exchange processes, customer-owned assets, and commercial airline operational needs.
Familiarity with FAA Part 145 repair station operations, quality systems, approved technical data, return-to-service documentation, and customer maintenance program requirements.
Excellent written and oral communication skills, including ability to communicate clearly with customers, shop personnel, leadership, and cross-functional teams.
Proficient in spreadsheet, word processing, presentation, and Internet software. Syteline ERP system or other ERP/MRO system knowledge is preferable.
Ability to organize, prioritize, and make sound decisions across multiple customers, programs, and competing business priorities.
Strong customer relationship, problem-solving, negotiation, follow-up, escalation-management, and program review skills.
Ability to lead through influence across Operations, Engineering, Quality, Materials, Planning, Finance, Sales, and other departments.
Ability to travel for customer visits, audits, business reviews, trade shows, and program support as required.
Translation Company Name: AAR Corp

About AAR Corp

AAR Corp

Open roles: 265

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Customer Program Manager - Commercial at AAR Corp

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About AAR Corp

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