Description
The Manager – Air Freight, Customer Programs will serve as the single point of contact for DGF customers, managing relationships, escalations, performance reviews, KPIs, service agreements, and strategic plans. The role leads customer implementations and onboarding, coordinates with regional and global air freight and product operations teams, supports shipment monitoring and exception management, develops tailored logistics solutions, and drives process improvements and seasonal demand planning. It requires a bachelor's degree, 5–8 years of transportation and logistics experience focused on air freight, strong analytical and project management skills, and fluency in English.
