Description
The Customer Program Manager owns the full repair lifecycle for assigned commercial airline customer programs at an FAA Part 145 MRO repair station. The role manages customer-owned assets, repair orders, quotes, approvals, delivery, invoicing, warranty, and account growth; serves as the primary customer contact; coordinates with cross-functional teams; and makes commercially and fiscally responsible decisions on pricing, contracts, risks, and recovery actions. The position requires strong business acumen, communication, problem-solving, negotiation, and the ability to travel for customer visits and business activities.
