Summary from listing
MSI Americas is hiring a Customer Project Specialist for a remote role in Colombia. The position supports project delivery, ticket and report management, KPI and SLA monitoring, incident escalation, and the optimization of an enterprise platform for approximately 5,000 monthly tickets and 500 tailor-made reports. The role requires project management knowledge, 2–4 years of project coordination or PMO back-office experience, project financial tracking, Microsoft Excel and PowerPoint, and availability for weekend escalations; IT, Cisco, Jira/Rally, and change-management experience are preferred. A college or university degree or equivalent is required, while CAPM and CSM certifications are preferred but not mandatory.
