Description
Neptune is hiring a Customer Quality Manager to serve as the customer- and sales-facing partner for quality matters. The role manages RMA and upfront replacement or credit requests, maintains warranty terms, leads customer-facing quality and warranty content in RFP responses, escalates issues internally, manages 8D corrective-action responses, and monitors RMA and warranty trends. It requires a bachelor's degree in Engineering, Business, or a related technical field and at least three years of customer quality, quality engineering, complaint management, or customer-facing technical experience in a manufacturing environment. The role is office-based, typically requires less than 20% overnight travel, and may consider flexible or remote working options.
