Description
The Customer Quality Manager manages and coordinates critical customer and field quality topics in a serial production environment, serving as the central interface for complex customer quality cases. The role compiles analysis results across Development, Production, OE, and Aftermarket; tracks follow-up actions; escalates risks; supports root-cause clarification; prepares content for management and customer meetings; and contributes to stabilizing critical serial projects. The position requires a technical degree or comparable qualification, several years of Customer Quality, Field Quality, or serial quality experience, structured error and root-cause analysis skills, experience coordinating complex quality cases, and mandatory experience in an automotive serial production environment. Benefits include permanent employment, vacation, flexible working hours, training, bonuses, employee discounts, and a company pension plan.
