Description
The Customer Quality Specialist supports the Customer Quality Assurance Response team in an administrative capacity and helps resolve quality matters reported to the team. Responsibilities include responding to quality-related emails and voicemails, investigating quality issues through calls, emails, meetings, and testing, handling incoming and outgoing calls, entering Quality Assurance Response Forms and Torn Bag Reports, requesting product samples, answering questions about the quality process, and reviewing and following up on forms entered by other departments.
