Description
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program for infrastructure projects across North America. The role will design scalable customer experience and stakeholder response programs, develop response protocols and governance, manage CRM and comment-management workflows, monitor quality and timeliness, support communications and project teams, and evaluate CRM, automation, and AI opportunities. The position requires a bachelor's degree in a related field, at least five years of related experience, strong analytical and data-management skills, and proficiency with Microsoft Office, Access, Excel, PowerPoint, Word, and Visio.
