Description
Teya is hiring a Customer Relations Team Leader to lead a pod of up to 10 Customer Relations Agents. The role involves coaching and developing agents, setting service standards, managing performance against quality, productivity, and customer-satisfaction targets, handling complex escalations, running training and onboarding, monitoring attendance and workload, identifying recurring customer issues, collaborating with product and other teams, and reporting team KPIs. The position requires contact-centre or customer-service management experience, coaching ability, strong communication, commercial judgement, and fluent English, and is based in an office in Central London.
