Customer Relations Manager at Commonwealth Bank of Australia

Group Customer Relations (GCR) at CBA is seeking a Customer Relations Manager to lead complaint resolution efforts. The role involves efficiently investigating and resolving internal complaints, developing colleague networks, contributing to continuous improvement initiatives, engaging with stakeholders, understanding community expectations, and negotiating with customers to ensure timely and fair resolutions. This is a fixed-term opportunity requiring strong customer focus, excellent negotiation and communication skills, and a commitment to ethical decision-making.