Description
The Customer Experience Manager will establish and lead IKEA’s customer experience in Mexico City, ensuring an easy buying process, positive shopping experience, and effective multichannel service. The role supports managers and team leaders, develops talent and succession plans, removes operational and customer-service barriers, and aligns customer insights with business decisions. It requires strong customer-focused leadership, retail and talent-management knowledge, communication and negotiation skills, and the ability to drive operational excellence in a fast-paced environment.
