Description
The CR Pro manages day-to-day account service for Byrne customers, handling commercial contract office accounts, product information, technical support, quoting, lead-time and availability inquiries, customs clearance, international shipping compliance, and customer satisfaction. The role coordinates with production, engineering, purchasing, and customer-facing teams, initiates proactive customer calls, and contributes to company-wide customer success initiatives. It requires at least two years of B2B customer service experience, strong communication and computer skills, and preferably inside sales experience, ERP/CRM familiarity, foreign language fluency, and a related bachelor’s degree.
