Description
Upstate Niagara Cooperative is hiring a Customer Relations Representative II to manage customer relationships, process orders through email, EDI, or fax, resolve order and delivery inquiries, coordinate with sales and other teams, maintain customer accounts, handle complaints and damage claims, and support onboarding and product sampling. The role also includes managing at least one direct report, training and mentoring employees, approving timecards and time off, and becoming proficient with the cooperative’s dairy product lines and VMI customer accounts. The position offers an annual salary of $64,000–$70,000, with possible group health and/or dental insurance and other benefits.
