Description
Carnegie Hall is hiring a Customer Relations Representative for its Ticketing Services team to support an omni-channel contact center. The role handles phone, live chat, and digital customer inquiries; processes ticket sales, subscriptions, exchanges, contributions, donations, registrations, refunds, and order adjustments; guides patrons through website and self-service tools; and responds to performance, policy, and general information questions. The required schedule is Friday through Tuesday from 12:00 PM to 8:00 PM. Candidates should have strong customer service and communication skills, computer literacy, multitasking ability, and attention to detail; Microsoft Office proficiency and familiarity with performing arts and classical music are preferred.
