Customer Relations Specialist at Trust Bank

Trust is hiring a Customer Relations Specialist to manage high-volume customer complaint operations, investigate and resolve complaints, maintain accurate records, ensure regulatory and service-level compliance, and identify root causes to drive corrective and preventive actions. The role reports to the Customer Relations lead and requires extensive customer complaints handling experience, ideally in financial institutions or high-growth start-ups, along with root cause analysis, process improvement, and stakeholder management experience.