Description
The role is an Analyst position focused on customer service, data and KPI management, quality monitoring, reporting, process improvement, and operational support. It requires higher education in progress or completed, up to two years of experience in the function, prior experience as an analyst in customer-service areas, advanced Excel and PowerPoint skills, and knowledge of call-center systems, CRM, and SAP. The position offers medical and dental coverage, life insurance, paid leave, transportation benefits, and other employee benefits.
