Description
The Customer Relationship Executive will represent Digitide Solutions Limited and serve as the first point of contact for customers. The role handles inquiries, provides product and service information, resolves issues and complaints, maintains customer satisfaction, escalates risks, shares customer insights, and protects customer data. It requires strong communication, problem-solving, organizational, and time-management skills, along with MS Office and customer relationship management tool proficiency; prior customer-facing experience and BFSI knowledge are preferred.
